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How do I pay a final bill then?

zerothree
Level 1: Joiner
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After my contract ended, I assumed that would be it, so I cancelled the direct debit. O2 then shoved me on to some rolling 'deal' without my consent, and I've had to pay off those bills individually. I ordered a disconnect, and after a month have now received my final bills. But as I have been disconnected, I no longer have a workable number to log in and pay the bills. Because apparently whether by app or by web you need a text to be sent and to enter a code. What a dumb system. No need for crazy security when it's simply just someone paying in. Presumably I have to call, do I, and spend hours on hold, no doubt?

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Bambino
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@zerothree Cancelling your Direct Debit was exactly the wrong thing to do. You should have followed this guide to cancel: Cancelling your contract - An updated guide - O2 Community

You'll need to speak to customer service.
Call 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also contact O2 through social media to see if they can advise you:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
  • 22941 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@zerothree Cancelling your Direct Debit was exactly the wrong thing to do. You should have followed this guide to cancel: Cancelling your contract - An updated guide - O2 Community

You'll need to speak to customer service.
Call 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also contact O2 through social media to see if they can advise you:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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