on 17-01-2022 18:55
I've been a victim of upgrade fraud, they fraud team have sorted it out. But I'm still on the rubbish tariff that the scammers put me on. I've phoned numerous times and been told will change back to normal in a couple of days but also 24hrs and nothing has changed! I'm not paying £22 for 3gb of data. Also I've change my security question yet they keep asking the original one?
Solved! Go to Solution.
on 17-01-2022 19:05
on 17-01-2022 19:05
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 17-01-2022 19:05
on 17-01-2022 19:05
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks