cancel
Showing results for 
Search instead for 
Did you mean: 

Help

Jane55
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I took out a contract on Friday, I received all my legal documents through email and what I believe was a confirmation email. I also paid £9.99 for Saturday morning delivery.

I have had no emails or update since Friday morning. Why?

Message 1 of 2
82 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 56: Guvnor
  • 8060 Posts
  • 87 Topics
  • 524 Solutions
Registered:

Did you open/read all of the email about the new contract @Jane55?

Some of those would need to have a read status against them (or the links in them) so that the contract would be "signed" by yourself.

If you need to find out what is going on then you would be best calling customer services - there are some numbers to try (including freephone 0800) and hints on getting through in the guides linked below:

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
51 Views
1 REPLY 1

gmarkj
Level 56: Guvnor
  • 8060 Posts
  • 87 Topics
  • 524 Solutions
Registered:

Did you open/read all of the email about the new contract @Jane55?

Some of those would need to have a read status against them (or the links in them) so that the contract would be "signed" by yourself.

If you need to find out what is going on then you would be best calling customer services - there are some numbers to try (including freephone 0800) and hints on getting through in the guides linked below:

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
52 Views