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Cannot receive calls but can make them

Filbee21
Level 1: Joiner
  • 1 Posts
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Registered:

I can make calls on my iPhone 11 but I cannot receive them. When people call me they get a message saying “you’ve dialled an incorrect number please check the number and try again” or their phone just does connect and they get “cancelled call”

I can send and receive text OK

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MI5
Level 94: Supreme
  • 123831 Posts
  • 611 Topics
  • 20043 Solutions
Registered:

Hey @Filbee21 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123831 Posts
  • 611 Topics
  • 20043 Solutions
Registered:

Hey @Filbee21 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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