Cancellation

[BethanyT]

Hi there, I want to change my tariff and also my billing for my contract. 
previously my bill has come out of my parent’s bank account with me paying them but I would like it to come out of my own and also want to move to a higher contract. I thought I would cancel this contract and then start a new one with my bank account but I can’t see how to cancel my contract. 

[Cleoriff · Accepted solution]

@BethanyT 

How to cancel here Guide: Cancelling Your Contract 

However, if your My O2 states you are eligible to UPGRADE, that's far easier. You will still have to pay off what you own but won't have to go through credit checks and will keep your number.

[MI5]

@BethanyT 

If you want a contract in your name you will have to apply for one yourself and pass the credit checks.

If you are going to do this, do not cancel your current contract as you will lose your number.

Just wait until you are approved then call O2 to migrate your number Guide: Migration & porting into O2