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Cancellation

BethanyT
Level 1: Joiner
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Hi there, I want to change my tariff and also my billing for my contract. 
previously my bill has come out of my parent’s bank account with me paying them but I would like it to come out of my own and also want to move to a higher contract. I thought I would cancel this contract and then start a new one with my bank account but I can’t see how to cancel my contract. 

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Cleoriff
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@BethanyT 

How to cancel here Guide: Cancelling Your Contract 

However, if your My O2 states you are eligible to UPGRADE, that's far easier. You will still have to pay off what you own but won't have to go through credit checks and will keep your number.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106318 Posts
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  • 5483 Solutions
Registered:

@BethanyT 

How to cancel here Guide: Cancelling Your Contract 

However, if your My O2 states you are eligible to UPGRADE, that's far easier. You will still have to pay off what you own but won't have to go through credit checks and will keep your number.

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
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@BethanyT 

If you want a contract in your name you will have to apply for one yourself and pass the credit checks.

If you are going to do this, do not cancel your current contract as you will lose your number.

Just wait until you are approved then call O2 to migrate your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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