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Can’t send messages to international numbers

meanwhale
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What the title says. They don’t even come up as failed to send, but I ask the people I’ve sent the messages to if they’ve received them and they have not. I’ve tried this with 4 separate numbers. The country code is correct as I am able to call those numbers, just not text them. I also bought the international bolt on for £3 to see if it would help and it didn’t.
Message 1 of 9
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meanwhale
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Also the only reason I’m posting here is cos all the agents are busy and there isn’t an email I can send my issue to??
Message 2 of 9
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madasaf1sh
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@meanwhale

What country are you trying to text to?

Are there any error messages on your handset?
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 9
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O2Sarah
O2 Support
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Have you tried a direct reply from a message they have sent you?

There could be a bar on your account, but sadly we cannot check that for you.

A few ways to contact below that might help.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Message 4 of 9
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Bambino
Level 74: Whizz kid
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@meanwhale If you and the people you're texting have WhatsApp you won't need the bolt-on. You can text them for free over WiFi.

I DO NOT WORK FOR O2



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Message 5 of 9
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meanwhale
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Messaging Greek numbers from
my UK number.
Message 6 of 9
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meanwhale
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@O2Sarah thanks I’ll try calling
Message 7 of 9
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meanwhale
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@Bambino I appreciate the workaround, I’m trying to get the root of the problem fixed so I don’t have to rely on whatsapp or iMessage
Message 8 of 9
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O2Sarah
O2 Support
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If it’s working as a reply It’s worth deleting the contact/s, sometime duplicates cause an issue. Then copy and paste the number from the message and save to a new contact.

🤞
Message 9 of 9
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