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Calls always go to Voicemail

NellG
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I have a Galaxy S8. When at home I have no signal so have set up Wi-Fi calling with preference set as Wi-Fi calls. Despite this incoming calls go to VM. Yesterday I reset Network and Settings and calls were OK but today they have reverted again to VM. 

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madasaf1sh
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@NellG

It sounds like your device is not respecting the defaults set.

Do you have the WiFi calling Icon on the screen when it goes direct to Voicemail?
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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NellG
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No. in fact I cant see a phone icon at all

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NellG
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I just reset Network settings again and it accepts calls. Sounds if you are correct. How do I fix this?

 

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madasaf1sh
Level 61: Brainiac
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@NellG

I would ensure you make sure all updates are done, other than that their isnt really a lot you can do, as the only other option which is a bit drastic is to factory reset the S8
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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NellG
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So is it a phone hardware problem or a software issue? I have made sure all updates have been installed.

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