cancel
Showing results for 
Search instead for 
Did you mean: 

Boostbox

JDLH
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello – I have been trying desperately to find a way of talking to customer services about getting a boost box installed. For mobile phones at the same address, and the reception for all of them is absolutely terrible, I’ve tried calling customer services twice this morning and education the line dropped, including just now I’ve got to speak to somebody. To receive a text for lively one has to walk up to the back of the garden and stand on a hill. Coverage checker said we should have better reception than this. How do I get a boost box or signal booster installed? We are desperate to the point that we may need to leave the network.

Message 1 of 6
211 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 107741 Posts
  • 794 Topics
  • 5759 Solutions
Registered:

@JDLH 

You wont be allowed a boost box, unless you have a business account. Sorry about that Guide: How can I sort out my network issues? 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 6
209 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 107741 Posts
  • 794 Topics
  • 5759 Solutions
Registered:

@JDLH 

You wont be allowed a boost box, unless you have a business account. Sorry about that Guide: How can I sort out my network issues? 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 6
210 Views

JDLH
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

This is really unhelpful. I switched from Vodafone when moving house because O2 coverage checker showed better reception here, but Vodafone would have supplied a signal booster!

Message 3 of 6
207 Views

Cleoriff
Level 94: Supreme
  • 107741 Posts
  • 794 Topics
  • 5759 Solutions
Registered:

@JDLH  Looks as if you made a mistake in moving networks then. This is O2's business decision, I'm just relaying it to you.

*The Game Is On*

Girl in a jacket
Message 4 of 6
206 Views

MI5
Level 94: Supreme
  • 124001 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@JDLH 

Vodafone have stopped supplying femtocells now.

All networks rely on customers using wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 6
204 Views

madasaf1sh
Level 61: Brainiac
  • 4411 Posts
  • 29 Topics
  • 1233 Solutions
Registered:

@JDLH 

 

You can pay for one yourself and the install yourself have a look on ISPreview and on sites such as https://www.boostersdirect.com/

 

costs start at around £300 plus installation...

Signal is never guaranteed in a building due to the number of permutations with houses and construction methods.. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 6 of 6
194 Views