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Qw
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi there I'd like to discuss my bill it looms like I'm bei g charged for spam emails coming in over a period of months 

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gmarkj
Level 55: Good Authority
  • 7996 Posts
  • 86 Topics
  • 513 Solutions
Registered:

You would need to contact customer services @Qw as this is a customer community.

Not sure why you are being charged for spam emails - perhaps you mean premium SMS (text) messages?

If so then there is some help on that in the below links:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

Finally some numbers to talk to customer services, and hints on how to get through:

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 2
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1 REPLY 1

gmarkj
Level 55: Good Authority
  • 7996 Posts
  • 86 Topics
  • 513 Solutions
Registered:

You would need to contact customer services @Qw as this is a customer community.

Not sure why you are being charged for spam emails - perhaps you mean premium SMS (text) messages?

If so then there is some help on that in the below links:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

Finally some numbers to talk to customer services, and hints on how to get through:

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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