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Aerial

Np1
Level 1: Joiner
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I have a had a tariff change by aerial communications from 02. Is this legitimate?

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gmarkj
Level 55: Good Authority
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Unfortunately Aerial are a legitimate company with links to o2.

They put "normal" customers onto business plans with much more difficult terms and conditions and not so great tariffs @Np1.

I would get in touch with o2 customer services to verify what the tariff change you have had is, and why it has been implemented - I would assume Aerial have been in touch with you?

Numbers to get through to o2 are in the guide below:

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 55: Good Authority
  • 8005 Posts
  • 87 Topics
  • 513 Solutions
Registered:

Unfortunately Aerial are a legitimate company with links to o2.

They put "normal" customers onto business plans with much more difficult terms and conditions and not so great tariffs @Np1.

I would get in touch with o2 customer services to verify what the tariff change you have had is, and why it has been implemented - I would assume Aerial have been in touch with you?

Numbers to get through to o2 are in the guide below:

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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