Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
I have received a message advising me of the sum to be taken on 1st September for my account, however, upon checking the charges, it is listing multiple messages (5) when only one was sent. In total, I am being charged for 15 messages when only 4 wer...
How long have I got left on my contract to pay off my handset?
1. I would like to delete a voicemail.2. I would like to stop any further voicemails being made.How do I do this please?I tried dialling 901 from my mobile but that does not work.
Unable to login even after 48 hours
I have 2 phone contacts with 02 but now I have found another SIM still in it's packet. Can I find out using the serial number what's on this SIM, like how many minutes etc. Virgin sent us an unlimited card under a deal and I'm not sure if this is it....
Need help. I am totally confused. 89 years old customer coming from Virgin Mobile. Having two phones, one for me one for wife
Hello, Since being switched from Virgin Mobile my bill is now higher, despite being told that it would stay the same. I have a recurring payment of £5 to UNICEF which comes out of my mobile phone bill. I think this was included when calculating my Vi...
I have received a SIM card with my Virgin broadband and landline package. There is no space for the SIM card to be fitted into the Virgin Modem. What do I do with this SIM card? Am I being charged for it or its use?
Have a year left on my EE contract and i'm not happy with the service. If I join 02 from EE, will they pay the remaining amount of my EE contract?
Hi I have received an email welcoming me to my O2 account after merger with Virgin Media. However when I log in I can't see any services, also MYO2 app doesn't recognise my details.
