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Forum Posts

Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

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Martin-O2 by Former Staff
  • 2907 Views
  • 4 replies
  • 0 kudos

Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

NewO2.png FAQBanner.gif New to O₂ Confetti (1).gif
Martin-O2 by Former Staff
  • 20019 Views
  • 22 replies
  • 1 kudos

Cancel my contract

I want to cancel the new contract you have placed on my account through virgin media

MJP81 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Enabling WiFi calling following move to O2 from Virgin mobile

Hi there,I’ve always used WiFi calling at home as the reception here is rubbish. My contract moved to O2 on Monday (but my phone payments are still going to Virgin, I believe). WiFi calling is not enabled any more and the message tells me to go to My...

CN1 by Level 1: Joiner
  • 5791 Views
  • 40 replies
  • 0 kudos

Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

NewO2.png FAQBanner.gif New to O₂ Confetti (1).gif
Martin-O2 by Former Staff
  • 20019 Views
  • 22 replies
  • 1 kudos

Activating new phone

My new number has not been activated after switching to O2 from EE yesterday

Carolac63 by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

sim only purchase

Hi, I signed up for a contract on Wednesday 11th October and have not yet received my sim. My order number is ms-324844293.

My number

When will my number be ported from vodafofobe? I activated the O2 SIM on Tuesday.

Huf by Level 1: Joiner
  • 208 Views
  • 2 replies
  • 0 kudos

New SIM

I joined 02 last Sunday and I have not received my new SIM card.

Mahmad by Level 1: Joiner
  • 269 Views
  • 3 replies
  • 0 kudos

Need to check address

From what I can glean here I cannot see my address on my 02 details. I just need to check it is correct. Thanks