Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
Hi, just moved to O2 as part of the Virgin Pay Monthly. I'm travelling to Thailand for tomorrow until Jan 4th and would like to arrange for roaming so I can make calls.
Hello folks, I'm at my absolute wits end with trying to get this sorted so any help is much appreciated. I recently got a new phone with o2 because they said I could keep my virgin media number However since I now have the new phone, it seems there i...
Take my 18plus restriction of i am 32 years old
I purchased the Christmas sim deal 30gb a month with roaming at no extra cost in 75 worldwide destination but the roaming offer isn’t showing on my account. How can I know it is guaranteed? I need to roam in Australia next week
Hi, For the past 3 days, I have been trying to give you a STAC code and I am getting nowhere. This is causing me a lot of stress as I have disabilities which mean I cannot phone customer service as others can do. I have tried to make contact through ...
Hi, Just trying to find out if I can get some help it has been more than 48 hours since my account was opened and have been using my new SIM for the past two days. I am still waiting on two things, one is access to the My O2 app as it still comes up ...
Why have you added £10 to my next bill with You ?
Can I have an update on ms-325192911 order?
Hi, I saw the offer 30gb for £10 rolling plan and ordered a sim. I have tried via my account to access this. However, when I log in I can only see the normal deal which is 10GB. How can I get the 30GB offer?
I was with Virgin mobile who have now moved over to o2. Currently using a a virgin mobile sim in a phone I had from virgin. If I now get a new phone from o2 can still use the old virgin sim?
