Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
Hi, I made an order online, which when going through checkout stated I was highly likely to be accepted, I had put down a £300 deposit which has been put into pending on my bank account. Now the confusion here is it stated that my application needed ...
Hi, my card details for my monthly bill was taken by a virgin media representative over the phone but the digits the representative has entered are incorrect so my direct debit payment will not go through. I've tried many times to change them online ...
How many days will take if want moove Lebara to o2
Hi, I bought a new sim card only contract for 12 moths on 1st february. I have been charged in my bank but I haven't received the new sim. Tried to call customer services and didn't pick up the phone for 45 minutes.I think in leaving already
How to upgrade virgin mobile as contract finished?
hi, i have ordered samsung s24ultra 3 days ago and my upfront payment is cut from my bank account and payment says pending. How long do i need to wait for order confirmation? does anyone knows.
My new phone says that I need to scan a QR code to activate my esim. But I don't have one
New phone has still not been dispatched nor arrived at the store to be picked up. Even though the confirmation email said it would be ready the NEXT DAY. I ordered on Tuesday 30th January at 1:43pm and writing this Monday 4th February at 3:50pm and s...
I currently have lost / damage phone insurance taken out with Virgin Mobile when iphone contract was started. It is not identified anywhere on my Virgin Media account or within my O2 account details. How do I cancel this as the phone is about to be r...
02 pac code
