Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
It’s says pac locked
Hi, I spoke to an O2 member yesterday who assisted me with request a number transfer. After going through it and completing the request - he noted my O2 number would change back to my previous number however that’s not happened yet. Is there anything...
Part of my bank details are incorrect. How do I change the relevant information?
Me and my partner moved from virgin to O2 last year, my partner did not have a 5g ready phone, but has just brought a new phone that is 5g compatible.however the phone is still sonly showing 4g and it is still a virgin sim card. guess my question is,...
Not too impressed with my 02 experience so far, I was supposed to sign into O2 Open within the first month to get my work discount sorted on my new contact, however after a couple of weeks I still wasn't able to sign in. I spent an hour or so getting...
I was migrated over from Virgin Media last week. I had no restrictions on my account. When I signed up for Virgin Media I had to provide proof of date of birth. Now I'm an O2 customer I am unable to access over 18 content on my phone. I have changed ...
Hi I ordered my first o2 phone on Monday at 10pm, it’s now almost 8pm Wednesday and I’ve still not been told any update of even if it’s been accepted. I can’t chat to a real person because my account doesn’t work yet. Any help would be great
Hi I have a new SIM card and I can’t seem to set it up I wanted to purchase a rolling £15 plan please
I still consider myself a newby and I appreciate the Community here is NOT the O2-UK customer service help. The O2-UK calculator suggests a £1.51 increase on what I am actually paying for the data calls and text service.That service can not cope at ...
I had ordered a sim only deal but may have clicked eSIM when I meant an actual SIM card
