Yet to receive sim but bulled already

[Rj20]

Team,

Hope you are well. I havent received my Sim yet but you have already billed me? In unable to track the sim .May i know when would u receive the sim?

Thank you.

[MI5 · Accepted solution]

@Rj20 

Everyone is billed a month in advance from the date of order.

Chase it up with O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Rj20]

Thank you but when i called the Customer service ,no one has a clue on when will the sim arrive? Moreover they want me to tell the serial number of the sim ,which they haven't sent before and their tracking number starting with LPNxxxxx is not getting recognised with royal mail but im getting billed!! This is hilarious.  

[MI5]

Sim tracking numbers are internal only and won't show until the sim is delivered @Rj20