Solved: Why have I been charged £50 when I set up a spend ...

Kayshaemmag · ‎19-11-2023

Iv been charged £50

i have no idea what for and there should have been a cap set up from the start that was agreed in the contact

please give me information on this urgently

gmarkj · ‎20-11-2023

Not everything is covered by the spend cap @Kayshaemmag

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

jonsie · ‎19-11-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS