3 people in our household had Virgin Mobile numbers/contracts. 1 was swapped a volt package about 12 months ago as part of a broadband upgrade through Virgin. The other 2 remained on Virgin Mobile until the switch over about a month or so ago.
When the 1st number went to O2 through Volt, I had to create an O2 account. No problems there, everything straight forward.
When the switch over happened for Virgin Mobile to O2 I receive messages and emails to view my bill but when I open the links I can only see the Volt number. The other 2 numbers are nowhere. The email registered with O2 is the same one my Virgin Mobile used for it's account.
It's been an annoyance but now I'm getting messages saying I'm sending premium texts (which I'm not) but I have no way to see when these are happening. I'm getting the messages in the morning when my phone has been on charge and I've been asleep all night.
I've tried to use the online chat but it says they're busy and can't connect me, and it's like that whenever I try.
Last gripe, phone signal has been appalling since the switch which I can't understand as Virgin Mobile used O2 masts etc for ages before the switch.
Help from the community appreciated as I'm not having much luck getting answers anywhere else.
