on 29-03-2024 07:06
my second account with o2 has gone missing from the payment sheet. How do I find it?
on 29-03-2024 08:02
You will have to register a new and separate account to MyO2 at present until O2 allow merging of accounts again
You need to use a different email to the one for the visable account
on 29-03-2024 10:04
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Guide: How to find help & contact O2
on 29-03-2024 10:26
I have the same problem! I have given them another email address but have yet to receive a reply. It is getting ridiculous, I've been an O2 customer for nearly 20 years and the customer service has gotten worse. Speaking to someone gets me nowhere as they don't seem to understand what I'm on about!!
on 29-03-2024 10:39
on 29-03-2024 10:39
@--------- No argument there.
The transfer to the new systems is a complete mess
on 29-03-2024 12:14
Apparently the process is for customer service to email you a link to enter a new email address to set up a separate My O2 account
For some insane reason they seem to have appied a fictitious email account to any numbers not transferred over
on 29-03-2024 12:23
They have millions of unused redundant O2 email addresses to use.
Quite why someone thought it would be a good idea to apply them at random is beyond belief!