Started contract but had no further contact

[TPSW]

Hi I’ve recently decided to begin a contract with you and after my credit check I received an email saying I’d been approved and to log in to My O2 to continue. It gives me an error message when I do and says to wait 48 hours which it’s now been, can I have an update on when my contract will start and when I will get my new phone? Thank you

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@TPSW 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.