This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Sim not received

Faticha
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-05-2024 19:55

on ‎02-05-2024 19:55

Hi,

I have made a subscription with O2 via Virgin media. I set up a direct debit. I was supposed to receive a sim card within 5 working days. It never arrived. It's been more than a month. But money has already been taken from my bank account. I can't find how to contact them and speak to a human being .

Can you please help?

Thank you

 

Message 1 of 2
129 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 145016 Posts
  • 635 Topics
  • 27816 Solutions
Registered:

on ‎02-05-2024 19:57

on ‎02-05-2024 19:57

@Faticha 

Probably Virgin that hasn't processed your order correctly.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
123 Views
0 Kudos
Top Kudoed Authors
View All
Top