Signed new contract yesterday and says 10GB, but tariff on account says 5GB. Help!

[tanyat]

Signed new contract yesterday and says 10GB in contract, but tariff on account says 5GB. How can this be sorted out - I didn't even want to join o2 as I was happy with GiffGaff but was pressured into it by Virgin Media. Now I have to sort this out.... can someone help fix this discrepancy? 

Thank you!

[Enlli · Accepted solution]

Is this a Volt account which is linked to broadband? If yes, it will be a 5GB tariff doubled to 10GB as a Volt Benefit

[tanyat]

Thanks for  your reply. Yes I think mine should be a Volt account linked to Broadband, but I can't see this Volt Benefit.... any idea where I would see this? Thanks 

[MI5]

@tanyat 

It takes around 14 days to be applied but it should be done automatically.

[tanyat]

OK - thanks - I will be patient  

[Enlli]

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@MI5 wrote:

@tanyat 

It takes around 14 days to be applied but it should be done automatically.

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Some on 360 seem to get them straight off.

Also when I changed tariff in April the benefits carried over there and then

[MI5]

The 14 days for new customers covers the cooling off period.

[tanyat]

I will report back in 14 days!