Solved: Order tracking

shreyasdatar · ‎07-03-2023

O2 has dispatched my SIM via Royal mail and I am trying to track my order but the royal mail website keeps giving me the following error:

Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.

Please help!

MI5 · ‎07-03-2023

@shreyasdatar

Sim cards are posted first class and tracking is not available until delivered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎07-03-2023

@shreyasdatar

Sim cards are posted first class and tracking is not available until delivered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Enlli · ‎07-03-2023

Pretty sure that's their internal tracking number.

Depending on how they sent it Royal Mail may only show when sent and when delivered

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

shreyasdatar · ‎07-03-2023

Thank you!

MI5 · ‎07-03-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

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