No update on my order

[Brucey_1991]

Hi I ordered my first o2 phone on Monday at 10pm, it’s now almost 8pm Wednesday and I’ve still not been told any update of even if it’s been accepted. I can’t chat to a real person because my account doesn’t work yet. Any help would be great 

[madasaf1sh · Accepted solution]

@Brucey_1991 

Your order will be been reviewed this can take up to 5 days.

Best thing to do is call the sales team on 0800 081 0255

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Sophieruston]

Same here don't worry, I ordered my first pay monthly phone on Thursday and no updates yet🤦‍♀️ also paid £8.99 for next day delivery and still nothin

[Oxonian]

@Sophieruston 

I suggest that you contact O2 via social media, which will potentially save you a lot of hanging on the 'phone. The social media team are well thought of, although you might need to remind them once or twice. 

The contact details have been provided by @jonsie above and are also in :-

Guide: How to find help & contact O2