No longer able to send or receive texts

[jo6]

Since being switched from Virgin to O2 i can no longer send or receive text messages. Has this affected anyone else?

[gmarkj]

Have you tried turning your phone off and on again @jo6 ?

Were you sent a new sim card?

You might need to update the settings for text messages, including the message centre number.

See also the below guide

Guide: Text Message Tips (not sent or received) 

[Philhoganuk]

A lot of people got this issue including me and my wife its so annoying what are you playing at just send out new sims to virgin customers. I have reset my phone so many times its annoying and "Only text" we are having trouble with its been weeks

[pjskip]

@gmarkj @Philhoganuk I had the same problem when I migrated over and that was with a new 02 sim. Rectified after a week but only after a lot of badgering on the phone

[OpulentConfetti]

Yep, this is happening to me now. I’m trying to log an eConsult with my GP surgery and I’m not receiving the security code to start the process. I haven’t even received the O2 email to verify my email address despite four messages telling me it’s been sent. 

[Trapped_fly]

Hi OpulentConfetti

My 11th July migration failed as I like to switch my phone off at night.

I missed that instruction (but I was in the country).

I was nicely castigated for not fully understanding all of the VM two email.

The current position is I am (off my own initiative) running two phones to comply with the “don’t insert before migration” dictate.

Phone 1 [VM e-sim] VM data allowance still active / receives texts to my number

but does not ring when called.

VM say the migration will now be 11 August and use the jargon that the account is fully ‘locked’.

Phone 2 [the O2-UK physical sim supplied] receives calls and uses the MyO2 data allowance.

NOTE the O2 text codes sent show no indication on this phone.

As with you I rely on NHS texts.

[CTB]

its been 3 days i am having the same problem too. Its so annoying as i cannot log in to my bank account and a few others account as i don't receive text messages. o2 customer services is completely useless about this. Have you fixed the issue?