No line

[81fisherflic]

you have failed to connect my husband for over 10 days, no line, no porting. No one taking ownership to fix it. Empty promises. Am now contacting bbc as o2 think acceptable to leave me, having been diagnosed with a brain tumour, unable to contact my husband during this time

[MI5]

@81fisherflic 

This is a community forum, not O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[81fisherflic]

Unfortunately no one from o2 is either wiling or able to deal with this. Was hoping someone from the community would be able to advise whether o2 ever deal with problems properly….

[Enlli]

I'll tag one of our advisors 

@O2Ryan can you help @81fisherflic 

[O2Ryan]

thanks for the tag ill send a private message over now.

[81fisherflic]

Thanks, unforgivably still no response 15 days with no line, no apology and no compensation. Cannot get over the sheer incompetence of o2