No email notification for bills or ability to view online

[Rich000]

I previously had 2 accounts with Virgin Mobile.

One was switched to a Volt O2 account about a year ago and the other was switched to O2 in July this year. The switchover communication on the O2 account was emailed to me on a separate email account to that used for the Volt O2 account.

Since July I have never received email notification for bills on the O2 account or had the ability to view bills.

I spoke with an O2 agent on the 202 helpline yesterday who said he would ring me back at 14:00 hrs today - nothing heard.

How do I receive email notification for O2 account bills and how / where can I see the details for my bill.

Thanks

[MI5]

@Rich000 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Angrybird2]

Do you have the o2 APP , that tells you a certain amount. Customer service are rubbish, I was scammed after moving from Virgin to o2 , an expensive phone is on my account that I didn’t order, it’s been over 2 months and they have done nothing !

[Rich000]

Thanks, that number takes me to the overseas contacts that never got back to me.

[Rich000]

Thanks. I have the app but I do not think I can use it for a Volt O2 and an O2 account at the same time?

[MI5]

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@Rich000 wrote:

Thanks, that number takes me to the overseas contacts that never got back to me.

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@Rich000 

Ask to be transferred to a UK call centre.

[Rich000]

OK thanks will give it a try.