I recently purchased a sim-only deal on 18/11.
The sim card didn't arrive for over a week, so I went to the shop to get a new sim instead (suggested by the expert online). I received an email saying the swap of sim has been successful.
The shop told me the new sim will work in 24 hours.
I tried it the next day, but it's not working, so I contacted the expert online again.
I was told to contact the fraud team to access my number, but there's no reason or explanation.
I emailed the fraud team, but it's been nearly two weeks, and there's been no response.
Today, I received an email and text saying I am overdue for my bill and will charge me a late payment fee in four days.
What I am concerned about are:
1. I used to be able to see a number in my account before I went to the shop but now there's nothing.
2. I have set the direct debit when ordering the sim.
3. I haven't been able to use the SIM for undeclared reasons.
Can somebody make some suggestions on the following:
What's going on with my order?
Who can I talk to solve the problem, if there's one? (most important)
Why am I still being charged when I cannot use the SIM?
I can't imagine if they will start charging me late payments, which will ruin my credit score, which was already lowered after I purchased this new sim (hard credit check).
I feel I been completely messed up by O2.
I am so frustrated and feel hopeless.
Any help will be appreciated.
Best Regards,
Lee
