New SIM

[DCross]

Joined O2 last week, via Virgin.  Sent my PAC on Sunday;  had expected to lose service from EE, as predicted on your website, and complete the changeover before 10 pm on Tuesday, but nothing happened, and service is still being provided by EE.  Your website doesn't recognise my carried over number, only the temporary number, which is [Removed].  Has the PAC request gone astray?  Should I change the SIM now?  Please contact me asap, on email [Removed] or phone on[Removed].

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[gmarkj]

See if the information in this guide helps @DCross 

Guide: Migration & porting into O2  

[DCross]

Many thanks - will try the number!  I'm not sure if I'm just confused - I had thought that my message was on a tech support chatline, not a public forum, or I would never have included my email and stuff!