Multiple switching texts daily

[pm71]

Hi,

I joined o2 last week and transferred my old number on Tuesday 27th.

Since 7:30 wednesday morning I have been receiving the same text several times a day, telling me my switch date is 27/06/23 and to switch my phone off till 6pm.

How do I stop these texts, the transfer was successful on the 27th.

[LAS29]

I've had exactly the same problem. Got the first text at 18.09 on 28/06/23 telling me that was my switch date. A bit late. I thought the texts were continuing because I hadn't had my phone off on the 28th. The transfer seemed to be successful till I discovered my iPhone is showing the temporary number in settings and won't allow me to change it. I'm about to contact support but thought I'd try Community first. 

[MI5]

@pm71 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[MI5 · Accepted solution]

@LAS29 

Reset your network settings first.

If that doesn't work, you'll need a new sim.

[LAS29]

Thanks M15. That's the advice Support gave me when I phoned and it has worked. He also said that would stop the multiple texts problem and so far I haven't had another.