Monthly charge

[Simon888]

I have been charged £16.20 for this month which you are talking money from my account on the 22/04/2024 . I am currently transferring my number to you and have not got sim card as yet. Please advise...

[madasaf1sh · Accepted solution]

@Simon888 

Totally normal, as you pay monthly in advance and not in arrears, so this is correct. 

If you haven't received your sim card and its been over 7 working days then contact the sales team on 0800 902 0217 

[Enlli]

You are always charged from the moment you signed up.

When you get your SIM sorted ring Customer Services to get credited the days without