Solved: Media messages

Ann17 · ‎09-10-2023

I have just been transferred from virgin media and don’t understand why I have been charged extra for media messages. What are these? Also my monthly charge is not the same - why?

Enlli · ‎09-10-2023

Sounds like some of your texts have gone as MMS (Picture messages)

Have a look at this

Guide: Accidental MMS Sending and How to Avoid it

As to your tariff we are only customers here.

Best to ring 202 or

Message O2 on

(Facebook) (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎09-10-2023

Sounds like some of your texts have gone as MMS (Picture messages)

Have a look at this

Guide: Accidental MMS Sending and How to Avoid it

As to your tariff we are only customers here.

Best to ring 202 or

Message O2 on

(Facebook) (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

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