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Loan agreement no contact with support

KamilAndrzejcza
Level 1: Joiner
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Hi,

Im a new customer to o2 and i applied for a new phone + data i did that on friday, I paid the deposit 30£ and got an email saying it will take 24 hours to verify, we have Tuesday now and no response, i tried calling but they ask me to give them my o2 number which I don’t have yet, same thing with virtual assistant, can someone just help me to get through them, its so annoying i have to wait for few days and can’t even get to contact them. 
thank you 

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Enlli
Level 65: Ultra-cool
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We are all customers here

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X (Twitter) (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

 

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype - best time to try calling is around 08:10am.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 76: Forum Legend
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@KamilAndrzejcza 

 

You need to contact the sales team and noy customer services...  the number to call is  0808 002 0202. 

 

It is usually 24 hours but can take upto 7 working days.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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