I need help transferring my number!

[Pey]

Please help me I have been trying to access the web chat  as instructed in my email for the past hour! This website is horrendous and hard to navigate and I am already not liking the company. Please help me transfer my number from the previous line! The web chat is unavailable as expected and the instructions are all over the place. This is truly the worst service I have experience. I have to chat on this forum to access other costumers for support. This can’t be serious.

this is the email reference Kana ref : 1457164495

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Bambino]

@Pey See if anything in this guide helps you: Migration & porting into O2 - O2 Community

[Breanna]

Were you able to get your number transfer started with the info in the guide @Pey?