on 08-02-2024 09:18
Hi,
I bought a new sim card only contract for 12 moths on 1st february. I have been charged in my bank but I haven't received the new sim. Tried to call customer services and didn't pick up the phone for 45 minutes.
I think in leaving already
on 08-02-2024 09:49
Possibly lost in the post as your account is activated immediately, hence the charges.
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks