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I have current lost / damage phone insurance (taken out with Virgin), how do I cancel this.

gmrdevon
Level 1: Joiner
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I currently have lost / damage phone insurance taken out with Virgin Mobile when iphone contract was started. It is not identified anywhere on my Virgin Media account or within my O2 account details.

How do I cancel this as the phone is about to be replaced.

Thank-you.

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madasaf1sh
Level 76: Forum Legend
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@gmrdevon 

 

You need to contact Virgin on 0345 454 1111 and ask them to cancel it, as the handset contract was originally taken out with them... 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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gmarkj
Level 66: Unequalled
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You would need to contact customer services @gmrdevon 

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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madasaf1sh
Level 76: Forum Legend
  • 10391 Posts
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Registered:

@gmrdevon 

 

You need to contact Virgin on 0345 454 1111 and ask them to cancel it, as the handset contract was originally taken out with them... 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 3
440 Views