on 05-05-2024 20:49
Hi I placed an order with o2 for a new phone but when I put my details in to pay the upfront cost they took the money and then the screen went white and froze ive had no email or anything to confirm my order what's going on.
Solved! Go to Solution.
on 05-05-2024 20:58
Your payment will be pending until the order has been completed, so you haven't actually paid anything yet.
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Guide: How to find help & contact O2
on 05-05-2024 20:58
Your payment will be pending until the order has been completed, so you haven't actually paid anything yet.
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Guide: How to find help & contact O2
on 05-05-2024 21:00
Sorry, this is a customer to customer Community with no direct O2 involvement
The sales' team can help you. I suggest that you message them on :-
Facebook : https://o2uk.co/O2CFB
Twitter : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
You can call them on 0800 081 0255 or via Guide: A Guide to Skype.
on 05-05-2024 21:56
If the order fails completely, your bank will return the money to your account in around 5 to 7 days.