Free £10 offer not working on Big Bundle promotion sim

[msleelee]

I've just received a new O2 sim card today and topped up £10. The leaflet that came with the sim card says i can claim £10 free credit by texting FREE10 to 21500, offer expires 14/01/24. I sent the text and got a response saying this offer isn't for you. Also i have not received the 20gb of data that i'm eligible for, the promotion lasts until 31/01/24.

I called customer services to explain the problem and they didn't know about the promotion!

How do i claim the free £10 credit and get the 20gb data?

[MI5]

@msleelee 

Terms are as follows:

Get more data for up to 3 consecutive months on the £10, £15, £20 and £30 Big Bundles, then reverts to standard data allowance. Offer will be applied automatically for all first-time customers of Big Bundle. Existing customers with an eligible Big Bundle must text “MORE” to 2424 from their O2 Pay As You Go phone to activate the offer by 31st Jan 2024. Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Data rollover not available on any promotional data. Offer excludes legacy tariffs, including Classic Pay As You Go. Ends 31st Jan 2024.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)