Did not request an order

[Banger]

Have had an email saying I placed an order yesterday, which was not made

[MI5]

@Banger 

It could be a system message regarding some account changes but check with O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2