Solved: Contract money

Lewi1234 · ‎17-05-2024

I’ve just been declined for a contract but yous have still took the £30 out of my bank ? How does this work

MI5 · ‎17-05-2024

The money is held in reserve by your bank.

O2 don't have it.

It will show as pending and be returned to your account in a few days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎17-05-2024

@Lewi1234

The money is held in reserve by your bank.

O2 don't have it.

It will show as pending and be returned to your account in a few days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Bambino · ‎17-05-2024

@Lewi1234 Your money will be refunded to you if you failed the credit check. It may take a few days, and probably a little longer as it's a Friday. Nothing happens within O2 on the weekend.

I DO NOT WORK FOR O2

MI5 · ‎17-05-2024

O2 don't have it to refund.

Money is only taken when the contract is approved, so it hasn't actually left your bank @Lewi1234

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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O2

Contract money

Upfront refund

Cancelation

New to 02 please help

Porting

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