Change tarriff

[JezS]

Hi. I’ve just transferred from Virgin on my unlimited tariff. I don’t need unlimited but it was free with my Virgin TV package. I’d like something smaller in line with my usage. How do I go about this?

[pgn]

Guide: How does O2 Refresh work? - it allows you to flex up or down once a month:  https://www.o2.co.uk/refresh/flexible-tariffs - if no joy, contact O2 CS on 202 or via Social Media at the link just below, @JezS - good luck!