Bill doubling after only a few months

[Basic123user12]

Hi, 

I've just noticed on my bill that it seems to say my tariff will double from Jan - are other users who transferred from Virgin seeing the same thing?

It's a huge increase but it's showing there are no other tariffs available.

Does anyone have any advice?

Thanks 

[TallTrees]

Hi there welcome to the o2 Community forum 

@Basic123user12 

We are a customer based Community and do not have access to your account 

So you will need to contact O2 customer services here 

Guide: How to find help & contact O2 

You can also message o2 on social media Facebook Twitter and Facebook 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[pgn]

Whilst the tariff may increase some, you will get a larger data limit to counteract the increase, @Basic123user12 - but do take @TallTrees' advice and contact O2 if your MyO2 https://accounts.o2.co.uk/signin  does not help you understand - Guide: How-to guide for My O2 

[Basic123user12]

Hi, 

Yep, aware I need to contact them and that this is a user forum but I was asking 

a) has this happened to anyone else and also advising people to check their bills I detail as it was very hidden, and

b) if anyone had managed to successfully resolved this with O2, and if so how, as the increased tariff is prohibitive.

Thanks 

[pgn · Accepted solution]

a. Yes, often, and

b. Not heard back in that for definite:

https://community.o2.co.uk/t5/New-to-O2/Forced-to-move-from-Virgin-to-O2-and-bill-higher/m-p/1623983...

And here, scroll down a ways:

https://community.o2.co.uk/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...

@Basic123user12 

[TallTrees]

Hi @Basic123user12 

Sure doubling your tariff would be a surprise and I sympathise. 

Good advice from @pgn 

I always get an understandable bill from o2 in advance  I am sorry your info. was hidden. 

Hope your issues are resolved with o2 soonest.

Best wishes