App does not work

[Wonderful4]

Since change over from Virgin the O2 app does not work on my number (REMOVED) and my spouses number (REMOVED) I have spoken to someone on the phone who said they would look into it and email me my request to which I am still waiting. My request was quite simple I needed to see what mine and my spouses mobile bill is for example what we are being charged & data allowance etc. At present I only see a total per month  out of my bank which implies to me that you are taking monies from me under false pretense as there is nothing on paper (email or O2 App). I hope to have this finally sorted or I will be forced to terminate both sims and take my custom elsewhere.

Kind Regards

Mark Cunningham & Sue Cunningham

[MI5]

@Wonderful4 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Flagged for number removal.