You probably need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
@Josie70 This is a customer community, so you saying that you're thinking of leaving doesn't really count for much, and O2 doesn't monitor this site.
What is it that you're paying £17.00 per month for, as that amount doesn't seem like a lot for a contract?
Track usage, upgrade and get support with the My O2 appDownload My O2