paid overdue bill

[Drew4]

I've paid my outstanding bill and still haven't had services restored after hours of patiently waiting. Within the same timeframe I've decided to upgrade my device - in turn changing what is available too me on my tarrif, could this possibly be the reason why I haven't yet had my services restored or is this a sly error on your part?

[MI5]

@Drew4 

It can take up to 48 hours to reconnect after a late payment.

Keep rebooting the phone.

[Bambino]

@Drew4 The funds need to go through a bank clearance. Don't expect to get your service restored until Monday at the earliest. Trying to upgrade when you've missed payments probably wasn't a good idea either.

This is not O2 either, by the way. This is a customer community. If you want to speak to customer service call 0800 032 1402 from any phone or use Skype: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
The 0800 number isn't available until 9 am.