overseas charges

[lowri]

I have contacted O2 customer services and explained my circumstances when I was in South Africa- I have been charged £434, however I was never notified of the extra charges whilst over there.

O2 never notified that I was paying excess charges whilst being abroad. I only received a text off O2 stating the additional charges whilst I was on my way back from South Africa- I am absolutely devastated and so disappointed in this service as I would have expected contact from O2 prior to being charged this excess amount.

I have just turned 18 and was lone travelling for the first time- I never expected this large bill. I moved into university only this week, and have no financial capacity to pay these charges. Apparently I am due to renew my mobile phone subscription in the next few weeks?

could you please assist,

lowri

[MI5 · Accepted solution]

@lowri 

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You can reach the Payment Management team on 0800 902 0217.
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