o2 live chat

[ITdavid]

using o2 live chat to sort a simble problem been on for 1hr

[Ka184637]

GOt new Apple XR, all set up with but no network signal. No device plan attached to the phone. Asking for QR code .. where do I finds this?

[Cleoriff]

@ITdavid 

You need to call. All numbers in this guide Guide: Coronavirus Community Help and Support 

@Ka184637  A QR code is relating to esims. Info will be on the pack.

Edited to add...All info here https://www.o2.co.uk/help/phones-sims-and-devices/esim 

[MI5]

@Ka184637 

You don't need a QR code to set your phone up.

If this was an upgrade, you need to put your old sim in the new phone.

If it's a new contract, your sim should be active already, if not, you'll need to contact O2 on any of these numbers Guide: Coronavirus Community Help and Support 

If you do want an eSim, you need to request a sim pack from O2 or by calling into your local store. This will include the QR code to scan to activate the eSim.