leaving 02 and accessing final bill

[sylvie64]

HElp, i'm hitting a brick wall, swapped my 02 sim on 23.6.23 to an EE one.  Never used the old sim after that date and now 02 are telling me there are 4 premium rate texts on there and they cant tell me when they were sent and I cant access a bill online as it keeps saying no products anymore.  I have paid one months bill on 6.7.23 and now they want to charge another month, so frustrating.  Got with 02 originally on a bolt on from virgin.  If I could access on line at least I can try and work it out.

[madasaf1sh]

@sylvie64 

You will need to call o2 on 0344 809 0202 or the Payment Management team on 0800 902 0217

[MI5 · Accepted solution]

@sylvie64 

Sounds like a premium rate subscription service where you are automatically billed.

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