Is this an upgrade or are you moving from another provider @Anonymous ?
If an upgrade, you can use your old sim (unless you are in a 5G area).
If you are swapping to the new sim, you start the process by sending a message from your old sim.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
